Your privacy is important to us and Ainsworth Game Technology Limited, an Australian public company, along with its related subsidiaries including Ainsworth Game Technology, Inc. (Ainsworth) is dedicated to protecting your personal information across all areas of its business. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Ainsworth collects your personal information so that we can perform our requested functions or activities and offer our services to you.
Personal information includes things such as your name, image, date of birth, phone number(s), postal address and email address. The type of personal information we collect from you depends on your interaction with us.
Generally, we will collect Personal Information directly from the individual to whom the Personal Information relates, but in some circumstances (including as outlined below), it may be necessary for us to collect information from a third party source. Depending on the transaction, if Ainsworth does not collect your personal information, we may not be able to provide you an offer or service.
It is Ainsworth’s usual practice to collect your personal information directly from you. Personal Information collected by Ainsworth may include information you provide or volunteer when using this website, interacting with our sales and marketing teams and information obtained from other sources, such as public records or bodies.
In limited circumstances, we may collect Personal Information about you from a third-party social media platform such as LinkedIn in connection with our recruitment and HR processes. We may also collect Personal Information from a third party where particular circumstances require it, for example if we need to obtain a reference from a previous employer prior to offering an individual employment at Ainsworth.
Where relevant, Ainsworth will collect personal information about you from a publicly-available source (such as other websites) or from third parties, for example:
Sensitive personal information may include information or an opinion about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, sexual preferences, criminal record, health information, genetic information or membership of a trade union.
Ainsworth’s general policy approach is not to collect, use or disclose such sensitive information. However, in limited circumstances, Ainsworth may or will collect sensitive information where it is necessary for one of Ainsworth’s functions or activities and provided you have consented to the collection of that information.
Ainsworth may also be required to collect this information if you are, or wish to become, an employee, customer, supplier, sub-contractor or an associate of Ainsworth.
Ainsworth also collects your personal information where we are required or authorized by law to do so by an applicable law, court, gaming regulatory agency, tribunal order or other governmental authority.
Ainsworth operates a range of businesses that handle personal information. We may use and disclose your personal information that we collect (and share it with related companies) for a number of different purposes, including:
We understand how important it is to keep your personal information private. We will use and disclose your personal information for the purposes we collected it, as well as purposes that are related, and where you would reasonably expect us to. We will also disclose your personal information when:
To the extent permitted by law, we may also disclose information about you to:
Where we share your Personal Information with third-party service providers, they will be contractually bound and required to use the information only for the purposes of providing the services or performing the functions required by Ainsworth and, in doing so, to store such information securely.
Where applicable, Ainsworth will use your personal information to contact you via mail, SMS, email, telephone or online to tell you about news, special offers, products and services that you might be interested in. We do this where you have consented to receiving such information or it is related to the purpose for which we collected your personal information. You may contact us at any time to update your marketing preferences.
Ainsworth will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect Ainsworth’s or our internet service provider’s logs.
Ainsworth takes reasonable steps to protect the personal information it holds against loss, interference, unauthorized access, use, modification or disclosure and against other misuse.
Your personal information is held on Ainsworth premises and systems or offsite using trusted third-party providers. Ainsworth employees and service providers are required to maintain the confidentiality of any personal information held by Ainsworth.
Our security safeguards include:
Ainsworth will take reasonable steps to ensure that the Personal Information it collects, uses or discloses, is accurate, complete and up-to-date, and relevant to any proposed use or disclosure. We seek your assistance by asking you to contact us if your Personal Information changes or you believe the information held on file is incomplete.
Under the Privacy Act, individuals have a right to complete access to their records. You may request, free of charge, that Ainsworth confirm whether it holds any Personal Information about you and, where applicable, request that Ainsworth provide you with a copy of your Personal Information.
Ainsworth will make available to you, in most situations, any Personal Information it holds about you. Ainsworth is permitted to charge you for reasonable costs incurred in providing you with access to your information. In certain circumstances, Ainsworth may not be able to provide access, such as where:
If you find that your personal information is inaccurate or out-of-date, please let us know. For further information about how to request access or changes to the information Ainsworth holds about you or to update your marketing preferences or unsubscribe please contact us (please refer to the “How to Contact Ainsworth” section of this policy).
Where applicable, Ainsworth will also collect the following information from you when you access Ainsworth’s website:
Where applicable, we are collecting this information (and may use or hold this information) to provide, improve and develop our services to you and the customer/website user experience. Ainsworth may connect information you provide to us for one purpose with other information for use for one or more of the above purposes.
Ainsworth may use this anonymised data to inform our promotional and marketing strategies, as well as for research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Most web browsers are set to accept cookies, however, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances, this will mean that you will not be able to take full advantage of parts of the website that provides you with improved service.
Ainsworth takes its obligations pursuant to the Privacy Act seriously. Individuals may complain about a breach of the Privacy Act by Ainsworth by submitting their complaint in writing to Ainsworth’s Privacy Manager (using the address in the "How to Contact Ainsworth" section of this policy).
Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that Ainsworth has breached the Privacy Act.
Upon receiving a written complaint, Ainsworth will acknowledge receipt of the complaint in writing within 7 days. Ainsworth will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received by Ainsworth.
If you have any questions about Ainsworth’s handling of Personal Information, or if you wish to make an access or correction request or complaint, you should contact the Ainsworth Privacy Officer by one of the following methods: