Privacy Policy



Your privacy is important to us and Ainsworth Game Technology Limited, an Australian public company, along with its related subsidiaries including Ainsworth Game Technology, Inc. (Ainsworth) is dedicated to protecting your personal information across all areas of its business. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This Privacy Policy explains Ainsworth’s personal information handling practices across the organization, including information about how we collect, use, disclose and store your personal information.

This Privacy Policy also contains information about how you can access the personal information Ainsworth holds about you, how you can ask Ainsworth to correct your personal information and how you can make a complaint if you have concerns about how Ainsworth managed your personal information.

You can find more information by contacting Ainsworth (please refer to the “How to Contact Ainsworth” section of this policy) as set forth in this Privacy Policy.


Ainsworth collects your personal information so that we can perform our requested functions or activities and offer our services to you.

Personal information includes things such as your name, image, date of birth, phone number(s), postal address and email address. The type of personal information we collect from you depends on your interaction with us.

Generally, we will collect Personal Information directly from the individual to whom the Personal Information relates, but in some circumstances (including as outlined below), it may be necessary for us to collect information from a third party source. Depending on the transaction, if Ainsworth does not collect your personal information, we may not be able to provide you an offer or service.

Collection from you

It is Ainsworth’s usual practice to collect your personal information directly from you. Personal Information collected by Ainsworth may include information you provide or volunteer when using this website, interacting with our sales and marketing teams and information obtained from other sources, such as public records or bodies.

In limited circumstances, we may collect Personal Information about you from a third-party social media platform such as LinkedIn in connection with our recruitment and HR processes. We may also collect Personal Information from a third party where particular circumstances require it, for example if we need to obtain a reference from a previous employer prior to offering an individual employment at Ainsworth.

Collection from public sources or third parties

Where relevant, Ainsworth will collect personal information about you from a publicly-available source (such as other websites) or from third parties, for example:

  • credit reporting bodies (if we request information about your credit history); and
  • Ainsworth’s related entities.

​   Collecting sensitive personal information

Sensitive personal information may include information or an opinion about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, sexual preferences, criminal record, health information, genetic information or membership of a trade union.

Ainsworth’s general policy approach is not to collect, use or disclose such sensitive information. However, in limited circumstances, Ainsworth may or will collect sensitive information where it is necessary for one of Ainsworth’s functions or activities and provided you have consented to the collection of that information.

Ainsworth may also be required to collect this information if you are, or wish to become, an employee, customer, supplier, sub-contractor or an associate of Ainsworth.

Collecting information required by law

Ainsworth also collects your personal information where we are required or authorized by law to do so by an applicable law, court, gaming regulatory agency, tribunal order or other governmental authority.


Ainsworth operates a range of businesses that handle personal information. We may use and disclose your personal information that we collect (and share it with related companies) for a number of different purposes, including:

  • to identify and contact you and manage our relationship with you;
  • to tell you about things at Ainsworth that you may be interested in, including product upgrades, special offers, updated information and other new products and services from Ainsworth;
  • to manage and administer our service and support to you;
  • to conduct and improve our businesses and improve the customer experience;
  • to prevent or investigate any actual or suspected misconduct, fraud or unlawful activity;
  • to consider any concerns or complaints you may raise against Ainsworth; and
  • to comply with our legal obligations as required by relevant laws and regulations.

Disclosing your personal information

We understand how important it is to keep your personal information private. We will use and disclose your personal information for the purposes we collected it, as well as purposes that are related, and where you would reasonably expect us to. We will also disclose your personal information when:

  • you agree to the disclosure; or
  • the disclosure is either required or authorized by law.

To the extent permitted by law, we may also disclose information about you to:

  • Ainsworth’s related companies;
  • third parties who provide services to Ainsworth from time to time, and
  • governmental authorities and agencies as part of our obligations to them.

Where we share your Personal Information with third-party service providers, they will be contractually bound and required to use the information only for the purposes of providing the services or performing the functions required by Ainsworth and, in doing so, to store such information securely.

Disclosing your personal information overseas

Ainsworth may share your personal information with overseas recipients located in countries where Ainsworth or an associated entity, has staff or a business, including without limitation, Australia and countries within Europe, Latin America and South America. We will only do this where it is necessary or appropriate to achieve the purposes set out in this Privacy Policy or it is otherwise made known to you at the time the Personal Information is collected.


Where applicable, Ainsworth will use your personal information to contact you via mail, SMS, email, telephone or online to tell you about news, special offers, products and services that you might be interested in. We do this where you have consented to receiving such information or it is related to the purpose for which we collected your personal information. You may contact us at any time to update your marketing preferences.

Ainsworth will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect Ainsworth's or our internet service provider's logs.


Ainsworth takes reasonable steps to protect the personal information it holds against loss, interference, unauthorized access, use, modification or disclosure and against other misuse.

Your personal information is held on Ainsworth premises and systems or offsite using trusted third-party providers. Ainsworth employees and service providers are required to maintain the confidentiality of any personal information held by Ainsworth.

Our security safeguards include:

  • staff training on their obligations with regard to your information;
  • ensuring appropriate data handling and security arrangements are in place when we disclose information overseas or use third parties to handle or store data;
  • system security such as encryption, firewalls and intrusion detection systems and surveillance; and
  • destroying personal information when no longer required.

Ainsworth will take reasonable steps to ensure that the Personal Information it collects, uses or discloses, is accurate, complete and up-to-date, and relevant to any proposed use or disclosure. We seek your assistance by asking you to contact us if your Personal Information changes or you believe the information held on file is incomplete.


Under the Privacy Act, individuals have a right to complete access to their records. You may request, free of charge, that Ainsworth confirm whether it holds any Personal Information about you and, where applicable, request that Ainsworth provide you with a copy of your Personal Information.

Ainsworth will make available to you, in most situations, any Personal Information it holds about you. Ainsworth is permitted to charge you for reasonable costs incurred in providing you with access to your information. In certain circumstances, Ainsworth may not be able to provide access, such as where:

  • access would have an unreasonable impact on the privacy of others;
  • we are required by a gaming or related regulator or other law enforcement agency to withhold the information;
  • the information may affect current legal proceedings; or
  • the information may affect the health or safety of another individual.

If you find that your personal information is inaccurate or out-of-date, please let us know. For further information about how to request access or changes to the information Ainsworth holds about you or to update your marketing preferences or unsubscribe please contact us (please refer to the “How to Contact Ainsworth” section of this policy).


Where applicable, Ainsworth will also collect some or all of the following information from you when you access Ainsworth’s website:

  • the fully qualified domain name from which you accessed Ainsworth’s websites, or alternatively, your IP address;
  • the web browser that you are using and the pages you accessed;
  • device ID number (MAC address);
  • the date and time you accessed each page on Ainsworth’s websites;
  • the URL of any webpage from which you accessed Ainsworth’s websites or by using the complex Wi-Fi, and the details of any mobile Apps you have accessed from a device using the complex Wi-Fi; and
  • cookies which track your visits to Ainsworth’s websites (see below).

Where applicable, we are collecting this information (and may use or hold this information) to provide, improve and develop our services to you and the customer/website user experience. Ainsworth may connect information you provide to us for one purpose with other information for use for one or more of the above purposes.

Ainsworth may use this anonymised data to inform our promotional and marketing strategies, as well as for research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.


To improve your experience on our websites and/or, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Third-party sites

Please be aware that other websites that may be accessed through our Website may collect your personally identifiable information about you. The information practices of those third-party websites linked to the Ainsworth Website are not covered by this Privacy Policy. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. If you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your Personal Information, Ainsworth cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


Ainsworth takes its obligations pursuant to the Privacy Act seriously. Individuals may complain about a breach of the Privacy Act by Ainsworth by submitting their complaint in writing to Ainsworth’s Privacy Manager (using the address in the “How to Contact Ainsworth” section of this policy).

Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that Ainsworth has breached the Privacy Act.

Upon receiving a written complaint, Ainsworth will acknowledge receipt of the complaint in writing within 7 days. Ainsworth will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received by Ainsworth.


If you have any questions about Ainsworth's handling of Personal Information, or if you wish to make an access or correction request or complaint, you should contact the Ainsworth Privacy Officer by one of the following methods:

By Telephone +61 2 9739 8000
By Email
By Post ATT: Privacy Officer
10 Holker Street, Newington NSW 2127, Australia

This Privacy Policy was last updated on 20 March 2019.